ScreenSave Green Screen Savers Support

If you're experiencing a problem with Remote Process and Shutdown Service, please fill out and submit the following Problem Report Form. You may also want to check out our list of known problems.

If you are not using the latest release (1.3.9), you should go to our Screen Saver Products Page and download it.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.


Problem Report Form

When you submit your problem report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding problems reported by our customers in the Known Problems section of this page.

Please be as specific as possible when describing the problem.

  1. What version of the software are you using?


  2. What operating system are you using?


  3. Please enter a brief one-line description of the problem:

    (example: "Screen saver does not wake up with mouse movement.")

  4. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Wait for screen saver to activate. 2. Move the mouse...")

  5. If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  6. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  7. Please provide us with the following information so that we can contact you:
    Name:    
    
    Company: 
    
    Phone:   
    
    Fax:     
    
    E-mail:   

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Known Problems

The following is a list of some known problems with our software; we are working to correct them for the next release.

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